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1. Corporate Strategy
1.1 Mission, Culture & Values
1.2 Scope & Structure
2. Quality Management System
2.1 Continuous Improvements
2.2 Management Review
2.3 Nonconformities & Corrective Actions
2.4 Internal Audit
2.5 Management of Change
2.6 Registrations
2.7 Laws and Regulations
3. Primary Processes
3.1 Interaction Schedule
3.2 Marketing
3.3 Sales
3.4 Order Handling
3.5 Purchase
4. Value-added Processes
4.1 REACH Handling
4.2 Order Fulfillment
5. Supporting processes
5.1 IT release notes
5.2 Human Resources
5.3 Operations
5.3.1 Customer Service
5.4 Accounting
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Employee Manual
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